Webroot experienced a minor incident on January 22, 2026 affecting Core EDR/MDR, lasting 17h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2026, 11:27 PM UTC
Core EDR/MDR is currently experiencing an issue, causing the Support Team to be unable to receive emails. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221.
- investigating Jan 23, 2026, 12:28 AM UTC
Core EDR/MDR is currently experiencing an issue, causing the Support Team to be unable to receive emails. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
- investigating Jan 23, 2026, 02:27 AM UTC
Core EDR/MDR is currently experiencing an issue, causing the Support Team to be unable to receive emails. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
- investigating Jan 23, 2026, 04:27 AM UTC
We are continuing to investigate the earlier issue. While email services appear to have been restored and messages are now being sent, some users may still experience degraded performance. Our team is actively monitoring the situation to ensure full stability. Further updates will be provided as more information becomes available. If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
- investigating Jan 23, 2026, 06:27 AM UTC
We are continuing to investigate the earlier issue. While email services appear to have been restored and messages are now being sent, some users may still experience degraded performance. Our team is actively monitoring the situation to ensure full stability. Further updates will be provided as more information becomes available. If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
- investigating Jan 23, 2026, 08:27 AM UTC
We are continuing to investigate the earlier issue. While email services appear to have been restored and messages are now being sent, some users may still experience degraded performance. Our team is actively monitoring the situation to ensure full stability. Further updates will be provided as more information becomes available. If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
- investigating Jan 23, 2026, 12:27 PM UTC
We are continuing to investigate the earlier issue. While email services appear to have been restored and messages are now being sent, some users may still experience degraded performance. Our team is actively monitoring the situation to ensure full stability. Further updates will be provided as more information becomes available. If you require immediate assistance, please contact our Support Team via phone at +1 866 658 2221. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
- resolved Jan 23, 2026, 04:58 PM UTC
Core EDR/MDR experienced an issue. The issue is now resolved. We appreciate your patience.