Webroot incident

Zix Encryption Services - Email Message Privacy (EMP) File Upload & Login issues

Webroot experienced a minor incident on February 6, 2026 affecting Zix Encryption Services - Email Message Privacy (EMP), lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started: Feb 06, 2026, 01:29 PM UTC
Resolved: Feb 09, 2026, 01:13 PM UTC
Duration: 2d 23h
Detected by Pingoru: Feb 06, 2026, 01:29 PM UTC

Affected components

Zix Encryption Services - Email Message Privacy (EMP)

Update timeline

investigating Feb 06, 2026, 01:29 PM UTC

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with file upload. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3865402
identified Feb 06, 2026, 04:38 PM UTC

Zix - Cybersecurity - Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing issues with file uploads and logins. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3865402
monitoring Feb 06, 2026, 05:35 PM UTC

Zix - Cybersecurity - Zix Encryption Services - Email Message Privacy (EMP) experienced issues with file uploads and login errors. Service has been restored and is now being validated. We appreciate your patience. Tracking Number:
resolved Feb 09, 2026, 01:13 PM UTC

Zix Encryption Services - Email Message Privacy (EMP) experienced issues with file uploads and logins. These issues are now resolved. We appreciate your patience. Tracking Number: IM3865402