Webroot incident

Zix - Customer Portal inaccessible

Minor Resolved View vendor source →

Webroot experienced a minor incident on February 23, 2026 affecting Zix Customer Portal Interface - Customer Portal, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2026, 09:28 PM UTC
Resolved
Feb 23, 2026, 09:34 PM UTC
Duration
5m
Detected by Pingoru
Feb 23, 2026, 09:28 PM UTC

Affected components

Zix Customer Portal Interface - Customer Portal

Update timeline

  1. identified Feb 23, 2026, 09:28 PM UTC

    We have identified and working on restoring access to our Customer Portal. We apologize for this inconvenience. IM tracking #: IM3875401

  2. resolved Feb 23, 2026, 09:34 PM UTC

    We have restored access to the Customer Portal. We apologize for this brief outage.