Webroot incident
Secure Email Notifications Not Generated when users send secure emails from EMP/DeliverySlip Web Portal
Affected components
Update timeline
- investigating Feb 25, 2026, 05:29 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue where notifications are not generated when users send secure email from EMP Web Portal. Secure email notifications (invitation emails, password reset emails, secure email notifications) are not being generated when multiple users send secure emails from the DeliverySlip web portal. Users are unaware of sent secure emails or invitations. US Dallas Site501 (Zix DC) > DB0102 (PROD) Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3876558
- resolved Feb 25, 2026, 06:41 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue in which notifications are not generated when users send secure email from the EMP Web Portal. Secure email notifications (invitation emails, password reset emails, secure email notifications) are not being generated when multiple users send secure emails from the DeliverySlip web portal. Users are unaware of sent secure emails or invitations. US Dallas Site501 (Zix DC) > DB0102 (PROD). The issue is now resolved. We appreciate your patience. Tracking Number: IM3876558
Looking to track Webroot downtime and outages?
Pingoru polls Webroot's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Webroot reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Webroot alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
5 free monitors · No credit card required