Webroot incident

Core EDR/MDR is experiencing service degradation

Minor Resolved View vendor source →

Webroot experienced a minor incident on February 26, 2026 affecting Core EDR/MDR, lasting 4d 5h. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2026, 01:22 PM UTC
Resolved
Mar 02, 2026, 07:04 PM UTC
Duration
4d 5h
Detected by Pingoru
Feb 26, 2026, 01:22 PM UTC

Affected components

Core EDR/MDR

Update timeline

  1. identified Feb 26, 2026, 01:22 PM UTC

    Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and teams are working to resolve the issue. We appreciate your patience.

  2. identified Feb 26, 2026, 02:22 PM UTC

    Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and are working to resolve the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

  3. identified Feb 26, 2026, 06:22 PM UTC

    Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

  4. identified Feb 26, 2026, 10:26 PM UTC

    Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

  5. identified Feb 27, 2026, 02:22 AM UTC

    Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience.

  6. identified Feb 27, 2026, 08:32 AM UTC

    Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience.

  7. identified Feb 27, 2026, 02:22 PM UTC

    Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience.

  8. identified Feb 27, 2026, 10:09 PM UTC

    Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 can experience event logs that may not appear as expected in the portal. All data continues to be processed by the agent. Our engineering team has identified the cause and is working to restore full visibility. The next update will be sent on Monday, March 2, 2026, at 14:00 UTC, or if there are significant updates, whichever comes first. We appreciate your patience.

  9. identified Mar 02, 2026, 01:39 PM UTC

    Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 can experience event logs that may not appear as expected in the portal. All data continues to be processed by the agent. Our engineering team has identified the cause and is working to restore full visibility. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience.

  10. resolved Mar 02, 2026, 07:04 PM UTC

    Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.