Webroot incident

Zix Encryption Services - ZixPortal Administrator Console was unavailable

Major Resolved View vendor source →

Webroot experienced a major incident on March 5, 2026 affecting Zix Encryption Services - ZixPortal, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2026, 02:59 PM UTC
Resolved
Mar 05, 2026, 05:54 PM UTC
Duration
2h 54m
Detected by Pingoru
Mar 05, 2026, 02:59 PM UTC

Affected components

Zix Encryption Services - ZixPortal

Update timeline

  1. investigating Mar 05, 2026, 02:59 PM UTC

    Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3881913

  2. investigating Mar 05, 2026, 04:17 PM UTC

    Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Administrators are unable to configure their portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3881913

  3. investigating Mar 05, 2026, 05:16 PM UTC

    Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Administrators are unable to configure their portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3881913

  4. resolved Mar 05, 2026, 05:54 PM UTC

    Zix Encryption Services - ZixPortal experienced an issue with the Administrator Console. Administrators were unable to configure their portal. The issue is now resolved. We appreciate your patience. Tracking Number: IM3881913