Webroot experienced a minor incident on March 26, 2026 affecting Core EDR/MDR, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2026, 05:12 PM UTC
Core EDR/MDR is currently experiencing degraded alert generation in the US Data Center. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: 5308238
- investigating Mar 26, 2026, 06:15 PM UTC
Core EDR/MDR is currently experiencing degraded alert generation in the US Data Center. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5308238
- monitoring Mar 26, 2026, 06:31 PM UTC
Core EDR/MDR experienced degraded alert generation in the US Data Center. Service has been restored and is now being validated. Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5308238
- resolved Mar 26, 2026, 08:26 PM UTC
Core EDR/MDR experienced degraded alert generation in the US Data Center. The issue is now resolved. We appreciate your patience. Tracking Number: 5308238