Webroot incident

Zix - Hosted Exchange (HEX) - OWA/Outlook error

Notice Resolved View vendor source →

Webroot experienced a notice incident on March 30, 2026 affecting Zix Hosted Exchange, lasting 16h 59m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2026, 07:13 PM UTC
Resolved
Mar 31, 2026, 12:12 PM UTC
Duration
16h 59m
Detected by Pingoru
Mar 30, 2026, 07:13 PM UTC

Affected components

Zix Hosted Exchange

Update timeline

  1. investigating Mar 30, 2026, 07:13 PM UTC

    HEX is currently experiencing an issue with some mailboxes unable to connect via OWA/Outlook. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3898559

  2. monitoring Mar 30, 2026, 08:01 PM UTC

    HEX experienced an issue with some mailboxes unable to connect via OWA/Outlook. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3898559

  3. resolved Mar 31, 2026, 12:12 PM UTC

    This incident has been resolved.