Webdox CLM incident

Performance Degradation - High Response Latency

Minor Resolved View vendor source →
Started
Feb 13, 2026, 03:19 PM UTC
Resolved
Feb 13, 2026, 07:03 PM UTC
Duration
3h 43m
Detected by Pingoru
Feb 13, 2026, 03:19 PM UTC

Affected components

Webdox CLMS FrontEndWebdox CLMS BackendWebdox CLMS APIWebdox CLMS SignatureWebdox CLMS PreviewWebdox CLMS Third Party CollaborationWebdox CLMS BrainWebdox CLMS PowerBIWebdox Biometria BackendWebdox Biometria FrontEnd

Update timeline

  1. investigating Feb 13, 2026, 03:19 PM UTC

    We are currently investigating reports of increased response times. Our engineering team is looking into the root cause. We apologize for the sluggishness and appreciate your patience.

  2. identified Feb 13, 2026, 03:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 13, 2026, 04:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 13, 2026, 06:07 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 13, 2026, 07:03 PM UTC

    This incident has been resolved.

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