Web24 Outage History

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Web24 had 4 outages in the last 2 years totaling 4606h 29m of downtime — averaging 0.2 incidents per month.

There were 4 Web24 outages since June 11, 2024 totaling 4606h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.web24.com.au

Minor October 20, 2025

Emergency Xen VPS Hypervisor Maintenance

Detected by Pingoru
Oct 20, 2025, 02:48 AM UTC
Resolved
Oct 20, 2025, 03:32 AM UTC
Duration
43m
Affected: Cloud VPS
Timeline · 2 updates
  1. identified Oct 20, 2025, 02:48 AM UTC

    We have noticed an issue with one of our XenServer hosts, which is preventing us from managing the VPSs through the XenCenter client. We will need to reboot the host, which may cause a interruption for a small segment of VPSs hosted on it. We will keep you updated on the progress.

  2. resolved Oct 20, 2025, 03:32 AM UTC

    The host has been rebooted and all the VMs are now online

Read the full incident report →

Notice August 22, 2024

Intermittent Service Disruption for - Xen VPS

Detected by Pingoru
Aug 22, 2024, 05:25 AM UTC
Resolved
Aug 23, 2024, 09:28 AM UTC
Duration
1d 4h
Affected: Cloud VPS
Timeline · 2 updates
  1. identified Aug 22, 2024, 05:25 AM UTC

    At Web24, we are committed to providing exceptional service, and we regret to inform you of a brief disruption affecting a small number of VMs. We apologize for any inconvenience this may cause. Our System Engineers are addressing the issue promptly, and we expect minimal downtime. We will keep you informed of our progress and any important updates.

  2. resolved Aug 23, 2024, 09:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2024

Networking Incident - Dedicated servers

Detected by Pingoru
Jun 12, 2024, 01:19 PM UTC
Resolved
Dec 20, 2024, 04:28 AM UTC
Duration
190d 15h
Affected: Network
Timeline · 5 updates
  1. investigating Jun 12, 2024, 01:19 PM UTC

    We have identified and are actively working on an incident which is impacting network connectivity in our data centre. The issue is being worked on as a top priority. Further information will be provided here as updates become available.

  2. investigating Jun 12, 2024, 02:35 PM UTC

    We are currently investigating this issue and will update you as soon as we have more information.

  3. identified Jun 12, 2024, 04:18 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 12, 2024, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results. The issue was caused by a hardware failure on a switch. Affected customers' servers have been moved to another switch while the faulty hardware is being replaced.

  5. resolved Dec 20, 2024, 04:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 11, 2024

Service Alert: Web24 Phone Lines Currently Down

Detected by Pingoru
Jun 11, 2024, 02:47 AM UTC
Resolved
Jun 11, 2024, 05:22 AM UTC
Duration
2h 34m
Affected: Web Hosting PleskReseller Hosting PleskWeb Hosting cPanelReseller Hosting cPanel
Timeline · 3 updates
  1. identified Jun 11, 2024, 02:47 AM UTC

    We are currently experiencing issues with our phonelines. We are working on resolving this as soon as possible. In the meantime please call us on 03 9988 1903.

  2. identified Jun 11, 2024, 02:54 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jun 11, 2024, 05:22 AM UTC

    Web24 phone issues are resolved now.

Read the full incident report →