Weave incident

Patient Data, Call History, and Voicemail Data Not Populating

Minor Resolved View vendor source →

Weave experienced a minor incident on October 30, 2025 affecting Payments and Weave Portal, lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 04:27 PM UTC
Resolved
Oct 30, 2025, 08:53 PM UTC
Duration
4h 25m
Detected by Pingoru
Oct 30, 2025, 04:27 PM UTC

Affected components

PaymentsWeave Portal

Update timeline

  1. identified Oct 30, 2025, 04:27 PM UTC

    The issue has been identified, and a fix is being implemented.

  2. identified Oct 30, 2025, 05:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 30, 2025, 06:49 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 30, 2025, 07:11 PM UTC

    Patient lists are currently not loading in Weave. This does also affect creating a payment request for things like terminal payments and manual card entry. Online Bill Pay is currently still operational and patients can pay over those links. We are continuing to work on a fix for this issue.

  5. resolved Oct 30, 2025, 08:53 PM UTC

    This incident has been resolved.