Wealthsimple incident

Live chat service issues | Problèmes du service de clavardage

Minor Resolved View vendor source →

Wealthsimple experienced a minor incident on August 7, 2025 affecting Phone and Chat Support, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 08:52 PM UTC
Resolved
Aug 07, 2025, 09:37 PM UTC
Duration
44m
Detected by Pingoru
Aug 07, 2025, 08:52 PM UTC

Affected components

Phone and Chat Support

Update timeline

  1. investigating Aug 07, 2025, 08:52 PM UTC

    We're currently experiencing a system issue that is impacting our live chat service. We're working on a fix and everything will be back to normal shortly. Please call us at 1-855-255-9038 for immediate support. Un problème de système affecte actuellement notre service de clavardage en direct. Nous travaillons à régler le problème. Tout devrait rentrer dans l'ordre sous peu. Pour obtenir de l'aide immédiate, veuillez téléphoner au 1 855 255-9038

  2. monitoring Aug 07, 2025, 09:18 PM UTC

    A fix has been implemented and we're monitoring the results. Un correctif a été mis en place et nous en assurons le suivi.

  3. resolved Aug 07, 2025, 09:37 PM UTC

    This has been resolved. Ce problème a été résolu.