Wealthsimple incident

Crypto Swap issues

Minor Resolved View vendor source →

Wealthsimple experienced a minor incident on August 13, 2025 affecting Crypto, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 05:11 PM UTC
Resolved
Aug 13, 2025, 06:58 PM UTC
Duration
1h 47m
Detected by Pingoru
Aug 13, 2025, 05:11 PM UTC

Affected components

Crypto

Update timeline

  1. investigating Aug 13, 2025, 05:11 PM UTC

    Crypto swaps is currently unavailable. Our team is prioritizing this and working on a solution Les opérations d'échange de cryptomonnaies seront temporairement indisponibles

  2. investigating Aug 13, 2025, 05:17 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 13, 2025, 06:58 PM UTC

    This has been resolved. Ce problème a été résolu.