Wealthsimple incident

Live chat service issues | Problèmes du service de clavardage

Notice Resolved View vendor source →

Wealthsimple experienced a notice incident on August 21, 2025 affecting Phone and Chat Support, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 05:39 PM UTC
Resolved
Aug 22, 2025, 07:23 PM UTC
Duration
1d 1h
Detected by Pingoru
Aug 21, 2025, 05:39 PM UTC

Affected components

Phone and Chat Support

Update timeline

  1. investigating Aug 21, 2025, 05:39 PM UTC

    We're currently experiencing a system issue that is impacting our live chat service. We're working on a fix and everything will be back to normal shortly. Please call us at 1-855-255-9038 for immediate support. Un problème de système affecte actuellement notre service de clavardage en direct. Nous travaillons à régler le problème. Tout devrait rentrer dans l'ordre sous peu. Pour obtenir de l'aide immédiate, veuillez téléphoner au 1 855 255-9038

  2. investigating Aug 21, 2025, 05:46 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 22, 2025, 07:20 PM UTC

    We are continuing to investigate this issue.

  4. resolved Aug 22, 2025, 07:23 PM UTC

    This has been resolved. Ce problème a été résolu.