Wealthsimple experienced a major incident on September 2, 2025 affecting Crypto, lasting 16h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Crypto
Update timeline
- investigating Sep 02, 2025, 02:48 AM UTC
Cryptocurrency withdrawals are currently unavailable. Trade is unaffected. We are investigating the issue and are working on a fix. Les retraits de crypto-monnaies sont actuellement indisponibles. Nous enquêtons sur ce problème et travaillons sur une solution. Le trading et le staking ne sont pas affectés
- identified Sep 02, 2025, 05:15 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 02, 2025, 06:56 PM UTC
This has been resolved. Ce problème a été résolu.