Wealthsimple incident

System Issues | Difficultés techniques

Major Resolved View vendor source →

Wealthsimple experienced a major incident on October 2, 2025 affecting Account Login and Automations and 1 more component, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2025, 01:34 PM UTC
Resolved
Oct 02, 2025, 04:45 PM UTC
Duration
3h 11m
Detected by Pingoru
Oct 02, 2025, 01:34 PM UTC

Affected components

Account LoginAutomationsAlternative InvestmentsAuto-fill My ReturnAccount OpeningDepositCryptoFiling SubmissionE-transferGraphs

Update timeline

  1. investigating Oct 02, 2025, 01:34 PM UTC

    We’re currently experiencing a system issue that is impacting app functionality. Our team is investigating. Please call us at 1-855-255-9038 for immediate support. Nous éprouvons présentement des difficultés techniques ayant un impact sur le fonctionnement de l'application. Pour obtenir de l'aide immédiate, veuillez téléphoner au 1 855 255-9038

  2. investigating Oct 02, 2025, 01:47 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 02, 2025, 03:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2025, 05:47 PM UTC

    This incident has been resolved.