WealthKernel experienced a minor incident on May 20, 2021 affecting Production: Dashboard and Production: API and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 20, 2021, 04:53 PM UTC
At 5:10pm some clients reported intermittent connectivity issues whilst trying to access our api. This is a side effect of a DNS issue that Azure is experiencing. Microsoft reported "Starting at approximately 16:00 UTC on 20 May 2021, a subset of customers within European regions have reported experiencing intermittent errors when trying to access the Azure Portal and other Microsoft services." At 17:39 they reported they are applying a mitigation and will provide more information within 60 minutes.
- resolved May 20, 2021, 08:09 PM UTC
A service update from Microsoft stated that all services have now recovered. Our monitoring indicates all systems are fully operational. This incident is now resolved. We apologise for the inconvenience caused.