WealthKernel experienced a major incident on September 15, 2022, lasting 23h 44m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 15, 2022, 10:52 AM UTC
We have identified an issue with our third party KYC provider that is blocking PEPs, Sanctions and Adverse Media checks from being created. If your accounts require these checks, their activation may be delayed. We have identified the cause of the issue and we are working to fix it.
- monitoring Sep 15, 2022, 07:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2022, 10:36 AM UTC
This incident has been resolved. All KYC checks for new accounts should now resume as normal.