WealthKernel incident

Production KYC Partial Outage

Major Resolved View vendor source →

WealthKernel experienced a major incident on October 25, 2022, lasting 5h 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2022, 10:13 AM UTC
Resolved
Oct 25, 2022, 04:02 PM UTC
Duration
5h 48m
Detected by Pingoru
Oct 25, 2022, 10:13 AM UTC

Update timeline

  1. investigating Oct 25, 2022, 10:13 AM UTC

    We have identified an issue with our third party KYC provider that is blocking identity checks from being created. If your accounts require these checks, their activation may be delayed.

  2. identified Oct 25, 2022, 02:55 PM UTC

    Our third party KYC provider has acknowledged the incident and is investigating.

  3. resolved Oct 25, 2022, 04:02 PM UTC

    This incident has been resolved.