Wave incident

Payments Set-Up Issue

Major Resolved View vendor source →

Wave experienced a major incident on January 17, 2025 affecting Payments, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2025, 03:33 PM UTC
Resolved
Jan 17, 2025, 04:23 PM UTC
Duration
49m
Detected by Pingoru
Jan 17, 2025, 03:33 PM UTC

Affected components

Payments

Update timeline

  1. investigating Jan 17, 2025, 03:33 PM UTC

    We are currently investigating an issue that is blocking some customers from saving their details as part of the Payments Set-Up process.

  2. monitoring Jan 17, 2025, 04:03 PM UTC

    A fix has been implemented for the Payments Set-Up issue, and we are monitoring the results.

  3. resolved Jan 17, 2025, 04:23 PM UTC

    This issue has been resolved, and the impacted businesses should be able to proceed with their Payments Set-Up as expected. We apologize for the interruption.