Wave experienced a major incident on March 13, 2025 affecting Payroll, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2025, 03:42 PM UTC
We are currently investigating an issue that is displaying a "Bank details missing" message on some employers' Payroll > Employees page. The actual bank information is not impacted, and money movement is not affected, but this is a visual error we are looking into. Thanks for your patience.
- investigating Mar 13, 2025, 04:07 PM UTC
We are continuing to investigate the issue that is displaying a "Bank details missing" message on some employers' Payroll > Employees page. Actual bank information and money movement is not impacted. Thanks for your patience.
- monitoring Mar 13, 2025, 04:16 PM UTC
A fix has been implemented for the "Bank details missing" visual error, and we are monitoring the results. Actual bank information and money movement is not impacted. Thanks for your patience.
- identified Mar 13, 2025, 04:40 PM UTC
We are continuing to investigate fixes for the "Bank details missing" visual error. Actual bank information and money movement is not impacted. Thanks for your patience.
- resolved Mar 13, 2025, 05:03 PM UTC
This incident has been resolved. Thanks again for your patience and we apologize for the confusion and interruption today.