Wati incident

Incident Update: Login Issues Affecting Some Users

Major Resolved View vendor source →

Wati experienced a major incident on December 5, 2025, lasting 5h 50m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:00 AM UTC
Resolved
Dec 05, 2025, 02:50 PM UTC
Duration
5h 50m
Detected by Pingoru
Dec 05, 2025, 09:00 AM UTC

Update timeline

  1. investigating Dec 05, 2025, 09:00 AM UTC

    We are aware that a portion of our customers may be experiencing difficulties logging into their WATI accounts, which may also impact access to certain features. The issue has been identified as originating from Cloudflare. Cloudflare has implemented a fix and is currently monitoring the situation to ensure full stability. https://www.cloudflarestatus.com/ Our team is also closely tracking incoming reports and actively monitoring all WATI services to ensure smooth functionality.We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.

  2. resolved Dec 05, 2025, 02:50 PM UTC

    The issue is now resolved, and all services are operational.