Wati experienced a major incident on July 19, 2026, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 19, 2026, 09:20 AM UTC
We experienced a service disruption between 3:40 PM – 5:20 PM HKT (now resolved) that affected message delivery across all WhatsApp Business Accounts on Meta's platform. You may have seen this error: (#200) You do not have the necessary permission to send messages on behalf of this WhatsApp Business Account. What you need to do : Resend any messages that failed during the outage—they should go through now. We're working closely with Meta to prevent this from happening again. Thanks for bearing with us.