Wati experienced a notice incident on September 2, 2026, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 02, 2026, 03:20 AM UTC
We're currently experiencing a major outage on live.wati.io. Our team is aware and actively working to resolve it. We'll post updates here as soon as we have more information. Thank you for your patience and understanding.
- identified Sep 02, 2026, 04:50 AM UTC
Messaging and core functionalities are slowly recovering for some accounts now. Our team is actively recovering the cluster with Atlas Support. Thank you for your extended patience.
- monitoring Sep 02, 2026, 04:57 AM UTC
Newer messages should be working properly now, while older messages sent or received during the incident are still slowly recovering. Our team is actively monitoring the situation and ensuring no messages are impacted. Thank you.
- resolved Sep 02, 2026, 06:10 AM UTC
The performance issue affecting live.wati.io has been resolved, and all services are now operating normally. Messaging and core functionalities have fully recovered. Our team will continue monitoring the platform to ensure stability. Thank you for your patience and understanding.