Wati experienced a minor incident on December 10, 2025, lasting 5h 3m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Dec 10, 2025, 07:47 AM UTC
We noticed high utilization on our CPU, causing the Team Inbox to flicker in some accounts. We have identified the root cause, and the fix has been deployed. If you still experience the same issue, please try to clear the cache and cookies of your browser. And if it still persists after that, please raise a ticket and share the HAR file with us. https://support.wati.io/en/articles/11463007-troubleshooting-wati-account-running-slow We apologized for the inconvenience caused.
- resolved Dec 10, 2025, 12:50 PM UTC
We have confirmed that the CPU utilization is now back to normal and all component and services are now working as expected.