Wati experienced a minor incident on December 30, 2025, lasting 9h 48m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 30, 2025, 02:08 AM UTC
[10:00 AM HKT, 30 December 2025] We are currently investigating reports of issues affecting Login. Our team has been alerted and is actively working to identify the root cause. What is the impact? All users on live.wati.io are experiencing a blank page after login. What's next? We will provide another update as soon as we have more information. We apologize for the disruption and appreciate your patience.
- monitoring Dec 30, 2025, 02:38 AM UTC
We notice services are starting back to normal. Our team is still investigating the root cause and will update once we have more details. We apologize for the inconvenience.
- monitoring Dec 30, 2025, 08:42 AM UTC
We recently experienced that the degradation in system performance was primarily caused by the extensive use of file APIs within the automation process. These resource-intensive operations put significant strain on the system, leading to slower API response times and negatively impacting the overall user experience. Our team quickly diagnosed the issue and implemented a solution by isolating the heavy file API workload. This change ensures that file operations no longer interfere with critical system functions, allowing for improved stability and responsiveness. System performance has now been restored to normal levels, and we are actively monitoring the platform to ensure continued optimization. We remain committed to improving the system and preventing similar issues in the future.
- resolved Dec 30, 2025, 11:57 AM UTC
We have confirmed that all services is now normal and working as expected