Wati incident
Multi-WhatsApp Number feature not working and some unknown error
Wati experienced a major incident on January 9, 2026, lasting 6h 35m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 09, 2026, 02:03 AM UTC
We are currently investigating reports of issues affecting the Multi-WhatsApp Number feature and related services. Our team has been alerted and is actively working to identify the root cause. What is the impact? All customers who use Multi-WhatsApp Number are unable to access the secondary channel. There are also random errors shown. What's next? We will provide another update as soon as we have more information. We apologize for the disruption and appreciate your patience.
- identified Jan 09, 2026, 04:38 AM UTC
We have identified the cause of the issues with Multi WhatsApp Number and some other feature services. The problem is related to an unknown error with our feature controller. Our team has quickly applied the solution, and the issue is mostly resolved for live.wati.io and eu.wati.io. For enterprise.wati.io, our team is still investigating further. While we don't have a precise ETA yet, we are working to restore service as quickly as possible.
- resolved Jan 09, 2026, 08:20 AM UTC
The issue affecting Multi WhatsApp number and some other services has been fully resolved, and all systems are now operating normally. Summary of the Event: Between 9:30 AM HKT and 4:20 PM HKT some customers with certain features like Multi WhatsApp number may have experienced issue with their Team Inbox The incident was caused by issue with the feature controllers. Our team is conducting a full post-mortem analysis to prevent this from happening again. We sincerely apologize for the impact this had on you and your business.