Wati experienced a major incident on March 9, 2026, lasting 55m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 09, 2026, 02:50 AM UTC
Users attempting to authenticate with API docs tokens encountered 403 Forbidden errors around 9:55 AM - 10:50 AM HKT. The issue was caused by an integration failure between the services responsible for the security update that should allow old active tokens generated before February 2026 to remain active. (You can read more about the security update here .) We quickly rolled back the problematic deployment to avoid further impact, and it resolved the issue. We remain committed to improving the system and preventing similar issues in the future. Thank you for your continued support.