Wati experienced a major incident on April 9, 2026, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 09, 2026, 09:22 AM UTC
We are currently investigating reports of issues affecting the payment checkout process. Our team has been alerted and is actively working to identify the root cause. We've also contacted our 3rd party vendor that handles our payment gateway, as we found that the issue seems to have originated from their end. What is the impact? Some customers may be experiencing failure in purchasing credits, upgrading/downgrading plans, adding/removing add-ons, etc. If you faced this issue, we recommend waiting to attempt any new purchases until this notice is cleared to avoid multiple pending authorizations on your statement. What's next? We will provide another update as soon as we have more information. We apologize for the disruption and appreciate your patience.
- resolved Apr 10, 2026, 12:45 PM UTC
The issue affecting payment checkout has been fully resolved, and all systems are now operating normally. We've also receive confirmation from our payment gateway service provider that they have concluded that the incident has been fully resolved. Our team is conducting a full post-mortem analysis along with our vendor to prevent this from happening again. We sincerely apologize for the impact this had on you and your business.