Wati experienced a major incident on April 10, 2026, lasting 8h 15m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 10, 2026, 06:45 AM UTC
We are currently experiencing issues affecting the Onboarding flow. Our team is actively communicating with Meta, as there seems to be a global issue on their side affecting multiple BSPs. What is the impact? Some customers may be unable to connect their number to Wati and see errors like "Wati cannot onboard customers at this time" or "Failed to verify your information". What's next? We will provide another update as soon as we have more information from Meta. We apologize for the disruption and appreciate your patience.
- identified Apr 10, 2026, 07:38 AM UTC
We just received confirmation from the Meta team that there's a known platform-wide issue affecting the WhatsApp Embedded Signup registration (Onboarding) flow, not specific to Wati only. Meta's engineering team is actively investigating and working on a fix. They have updated the same on the metastatus page - https://metastatus.com/whatsapp-business-api https://metastatus.com/whatsapp-business-api
- resolved Apr 10, 2026, 03:00 PM UTC
Meta has confirmed that the previous issue affecting the onboarding flow has been fully resolved, and all systems are now operating normally. If you previously faced issues with connecting a number, Instagram, or Messenger, please try again now. We apologize for any inconvenience that this may have caused.