Wati experienced a major incident on April 26, 2026, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Apr 26, 2026, 08:35 PM UTC
We are currently investigating an issue affecting login and core services and some users may experience access issues or service disruptions. The issue has been identified as Redis memory exhaustion. A memory scaling upgrade was initiated at 05:18 HKT and is expected to take approximately 1 hour. We apologize for the inconvenience and will share further updates shortly.
- resolved Apr 26, 2026, 10:00 PM UTC
The previous issue affecting login and core services has been fully resolved. The issue was caused by a backend infrastructure component reaching its capacity limit due to an accumulation of internal processing records. This temporarily prevented several platform services from operating normally. We sincerely apologize for the inconvenience caused by this service disruption. We understand how important uninterrupted access to Wati is for your business operations. Our team is committed to implementing the preventive measures outlined above to ensure a more reliable experience going forward. If you have any questions or concerns, please do not hesitate to reach out to our support team.