Wati experienced a minor incident on May 8, 2026, lasting 58m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 08, 2026, 05:00 AM UTC
We are currently experiencing latency issues impacting the operational performance of the WATI platform. Start Time: 1:00 PM HKT Our engineering team has identified the root cause and implemented mitigation measures to stabilize the platform. Account performance should gradually return to normal shortly. We are continuing to closely monitor the situation to ensure stability and prevent any further impact. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding. - WATI
- resolved May 08, 2026, 05:58 AM UTC
The latency issues have been resolved, and all systems are now fully operational. Our team is performing a thorough post-mortem to identify root causes and prevent recurrence. We sincerely apologize for any disruption this caused to you and your business.