Wati experienced a major incident on June 29, 2026, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 29, 2026, 02:15 PM UTC
We are currently investigating an issue affecting EU-hosted customers, where authentication requests are failing and preventing users from logging in to the WATI platform. Our Engineering team is actively working to identify the root cause and restore normal service.
- monitoring Jun 29, 2026, 03:10 PM UTC
The issue affecting login for customers hosted in the EU region has now been resolved, and authentication services have been restored. We will continue to monitor the platform to ensure service remains stable. Thank you for your patience.
- resolved Jun 29, 2026, 03:20 PM UTC
All components are Operational