WatchGuard incident
2026-08-24 - AMER - AuthPoint Authentication Service Degradation
WatchGuard experienced a minor incident on August 24, 2026 affecting RADIUS:::AMER and SAML:::AMER and 1 more component, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2026, 04:47 PM UTC
We have identified an issue affecting the AuthPoint Authentication service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
- investigating Aug 24, 2026, 05:43 PM UTC
We are continuing to investigate an issue affecting the AuthPoint Authentication service. We apologize for the impact this event has caused. We’ll post our next update in 60 minutes, if not sooner.
- monitoring Aug 24, 2026, 06:45 PM UTC
A fix has been implemented, and the AuthPoint Authentication service is returning to normal. During the incident, users may have experienced intermittent service disruptions. We are actively monitoring the service to ensure system stability. The issue was related to a central component responsible for internal communications that experienced a failure. We’ll post our next update in 60 minutes, if not sooner.
- resolved Aug 24, 2026, 07:35 PM UTC
We are no longer experiencing issues with the AuthPoint Authentication service, and this incident is now resolved. The service is operating normally at this time. We apologize for any impact this may have had on you or your customers.