WatchGuard incident

2026-08-17 - Global - Partner Portal Login

Critical Resolved View vendor source →

WatchGuard experienced a critical incident on August 17, 2026 affecting Partner Portal:::CORE, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 03:09 PM UTC
Resolved
Aug 17, 2026, 04:36 PM UTC
Duration
1h 27m
Detected by Pingoru
Aug 17, 2026, 03:09 PM UTC

Affected components

Partner Portal:::CORE

Update timeline

  1. investigating Aug 17, 2026, 03:09 PM UTC

    We're investigating errors logging into our Partner Portal. Once we determine the impact and scale of these errors, we'll post our next update in 30 minutes, if not sooner.

  2. identified Aug 17, 2026, 03:21 PM UTC

    We continue to work on errors when logging into our Partner Portal and have identified the issue to be related to dormant partner accounts. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

  3. monitoring Aug 17, 2026, 04:09 PM UTC

    Our systems show that errors logging into our Partner Portal are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

  4. resolved Aug 17, 2026, 04:36 PM UTC

    We are no longer experiencing errors logging into our Partner Portal and this event is now resolved. The service is operating normally at this time. We apologize for the impact this event has caused.