WatchGuard incident
2026-08-13 - GLOBAL - Agent Installer Download Errors (Aether/Cytomic)
WatchGuard experienced a minor incident on August 13, 2026 affecting Console:::GLOBE, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 10:29 AM UTC
We're investigating alerts related to Agent Installer download errors from the Console service. Once we determine the impact and scope of these errors, we'll provide our next update within 30 minutes, or sooner if more information becomes available.
- identified Aug 13, 2026, 10:40 AM UTC
We continue to work on reports of Agent Installer download errors affecting Aether/Cytomic services and have identified the issue. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
- monitoring Aug 13, 2026, 11:51 AM UTC
Our systems show reports of Agent Installer download errors affecting Aether/Cytomic services are returning to normal, and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
- resolved Aug 13, 2026, 11:52 AM UTC
We are no longer experiencing reports of Agent Installer download errors affecting Aether/Cytomic services, and this incident is now resolved. The service is operating normally at this time.