WatchGuard incident
2025-11-24 - GLOBAL - Pending changes in Firebox device configuration screen
WatchGuard experienced a major incident on November 24, 2025 affecting Firebox Configuration:::AMER and Firebox Configuration:::EMEA and 1 more component, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 24, 2025, 01:19 PM UTC
A recent update in WatchGuard Cloud is causing the Firebox configuration screen to show ‘Pending changes.’ The team is investigating a fix for the incorrect status. We apologize for the impact this event has caused, we will post our next update in 30 minutes or sooner.
- identified Nov 24, 2025, 01:52 PM UTC
We’re continuing to work on the issue causing the Firebox configuration screen to display “Pending changes.” The root cause has been identified, and our teams are actively working on a fix. We apologize for any inconvenience or impact this may have had on you or your customers. We’ll share our next update in 1h, if not sooner.
- identified Nov 24, 2025, 02:48 PM UTC
Our teams are still working diligently to resolve the issue causing the Firebox configuration screen to display "Pending changes". We’ve identified the root cause and are actively implementing a fix. We'll post our next update in 1h, if not sooner.
- resolved Nov 24, 2025, 03:39 PM UTC
Our teams are still working diligently to resolve this issue, but this status page was inadvertently closed. Updates will be made in the status page titled: "2025-11-24 - GLOBAL - Pending changes in Firebox device configuration screen"