WatchGuard incident
2025-11-24 - GLOBAL - Pending changes in Firebox device configuration screen
WatchGuard experienced a minor incident on November 24, 2025 affecting Firebox Configuration:::AMER and Firebox Configuration:::EMEA and 1 more component, lasting 4h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 24, 2025, 04:00 PM UTC
We’re continuing to work on the issue causing the Firebox configuration screen to display “Pending changes.” The root cause has been identified, and our teams are actively working on a fix. We apologize for any inconvenience or impact this may have had on you or your customers. We’ll share our next update in 1h, if not sooner.
- identified Nov 24, 2025, 04:55 PM UTC
Our teams continue to work diligently on the issue causing the Firebox configuration screen to display “Pending changes.” The root cause has been identified, and we’re actively implementing a fix. We apologize for any inconvenience or impact this may have had on you or your customers. We’ll provide the next update in 1h, if not sooner.
- identified Nov 24, 2025, 05:56 PM UTC
We are still working hard to resolve this event, and our teams are actively working on implementing the fix to restore normal operations. We'll post our next update in 2 hours, if not sooner. Thanks for your patience.
- monitoring Nov 24, 2025, 08:08 PM UTC
A fix has been implemented, and we are no longer experiencing the issue. We are monitoring the system to ensure stability. We'll post our next update in 30min, if not sooner.
- resolved Nov 24, 2025, 08:40 PM UTC
This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.