WatchGuard incident

2025-11-25 - GLOBAL - Events not showing in endpoint consoles

Minor Resolved View vendor source →

WatchGuard experienced a minor incident on November 25, 2025 affecting Data Ingestion:::AMER and Data Ingestion:::EMEA and 1 more component, lasting 5d 15h. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 04:44 PM UTC
Resolved
Dec 01, 2025, 08:41 AM UTC
Duration
5d 15h
Detected by Pingoru
Nov 25, 2025, 04:44 PM UTC

Affected components

Data Ingestion:::AMERData Ingestion:::EMEAConsole:::GLOBEConsole:::AMERConsole:::EMEAConsole:::APACEvent Collection:::EMEAEvent Collection:::AMEREvent Collection:::APAC

Update timeline

  1. investigating Nov 25, 2025, 03:33 PM UTC

    We are currently investigating reports of events not shown in Endpoint consoles. Our team is working to identify the impact and scale of the issue. We’ll provide the next update in 30m if not or sooner.

  2. investigating Nov 25, 2025, 04:04 PM UTC

    We continue to work on reports of events not shown in Endpoint consoles. The issue is still under investigation, we apologize for the inconveniences and any impact this may have had on you or your customers. We'll post our next update in 1h, if not sooner.

  3. investigating Nov 25, 2025, 04:44 PM UTC

    We continue to work on reports of events not shown in Endpoint consoles. The issue is still under investigation, we apologize for the inconveniences and any impact this may have had on you or your customers. We'll post our next update in 1h, if not sooner.

  4. identified Nov 25, 2025, 05:00 PM UTC

    We continue to work on reports of events not shown in Endpoint consoles and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1h, if not sooner.

  5. identified Nov 25, 2025, 06:02 PM UTC

    We are continuing to work hard to resolve this event and are still seeing reports of events not appearing in Endpoint consoles. Our teams are actively addressing the issue to restore normal operations. We'll post our next update in 2 hours, if not sooner.

  6. identified Nov 25, 2025, 08:10 PM UTC

    We are still working hard to resolve this event. We'll post our next update in 2 hours, if not sooner. Thanks for your patience.

  7. identified Nov 25, 2025, 08:53 PM UTC

    A fix has been implemented, and the pending events have started arriving all at once, creating a temporary surge effect. It will take time for the system to fully recover. We’ll post our next update if we have any new information. Thank you for your continued patience!

  8. identified Nov 26, 2025, 02:44 PM UTC

    A fix has been implemented, and our systems are recovering at a steady pace. Full restoration will take some time. We’ll provide another update as soon as new information becomes available. Thank you for your continued patience and understanding!

  9. resolved Dec 01, 2025, 08:41 AM UTC

    We have successfully processed all the events not showing in the Endpoint consoles and this event is now resolved. All services are operating normally at this time. We sincerely apologize for any inconvenience this incident may have caused to you or your customers.