WatchGuard incident

2025-12-27 - Global - The zero-trust attestation service is experiencing delays

Minor Resolved View vendor source →

WatchGuard experienced a minor incident on December 27, 2025 affecting Protection:::GLOBE and Protection:::AMER and 1 more component, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 27, 2025, 06:28 PM UTC
Resolved
Dec 27, 2025, 09:46 PM UTC
Duration
3h 18m
Detected by Pingoru
Dec 27, 2025, 06:28 PM UTC

Affected components

Protection:::GLOBEProtection:::AMERProtection:::EMEAProtection:::APAC

Update timeline

  1. investigating Dec 27, 2025, 06:28 PM UTC

    The zero-trust attestation service is experiencing a problem creating delays in the human verification of goodware vs badware within our typical 4hr window when our automated systems are unable to classify a program or file. Both local protection and our automated machine learning classification systems are operating normally therefore most customers will not see an impact. We will post our next update within 4 hours.

  2. investigating Dec 27, 2025, 06:31 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 27, 2025, 09:46 PM UTC

    This is now resolved. We apologize for the impact that this may have had on you.