WatchGuard incident

2026-01-05 - Global - Issue with Invalid Proxy Certificate Expiration

Minor Resolved View vendor source →

WatchGuard experienced a minor incident on January 5, 2026 affecting Health and Connectivity:::AMER and Health and Connectivity:::EMEA and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 04:31 AM UTC
Resolved
Jan 05, 2026, 07:41 AM UTC
Duration
3h 10m
Detected by Pingoru
Jan 05, 2026, 04:31 AM UTC

Affected components

Health and Connectivity:::AMERHealth and Connectivity:::EMEAHealth and Connectivity:::APAC

Update timeline

  1. investigating Jan 05, 2026, 04:31 AM UTC

    We are currently investigating reports of an invalid proxy certificate expiration impacting FireCloud PoPs. Users affected by an invalid proxy certificate expiration date may be unable to properly access internet websites. Our teams are actively investigating the root cause of this issue. We'll post our next update in 12 hours, if not sooner.

  2. monitoring Jan 05, 2026, 07:15 AM UTC

    A fix was applied and FireCloud PoPs are operating normally, we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

  3. resolved Jan 05, 2026, 07:41 AM UTC

    We are no longer experiencing reports of invalid proxy certificate expiration impacting FireCloud PoPs and this incident is now resolved. The FireCloud PoPs service is operating normally at this time.