WatchGuard incident

2026-01-26 - APAC - ThreatSync blocked items management and incident details inaccessible

Minor Resolved View vendor source →

WatchGuard experienced a minor incident on January 26, 2026 affecting Event Analysis and Threat Detection:::APAC and Manual Remediation:::APAC and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2026, 03:46 PM UTC
Resolved
Jan 26, 2026, 04:37 PM UTC
Duration
51m
Detected by Pingoru
Jan 26, 2026, 03:46 PM UTC

Affected components

Event Analysis and Threat Detection:::APACManual Remediation:::APACBlocked-Sites Management:::APAC

Update timeline

  1. identified Jan 26, 2026, 03:46 PM UTC

    We have identified an issue in ThreatSync APAC preventing to view the incidents details and manage the ThreatSync blocked sites. This does not affect automated remediation with ThreatSync. The next update would be in 1 hour if not sooner .

  2. monitoring Jan 26, 2026, 03:58 PM UTC

    The team has deployed mitigation measures and the Threatsync service is returning to normal. We are monitoring to ensure system stability. We'll post our next update in 30 min if not sooner.

  3. resolved Jan 26, 2026, 04:37 PM UTC

    We are no longer experiencing issues on ThreatSync and this incident is now resolved. The service is operating normally at this time. We apologize for any impact this may have had on you or your customers.