WatchGuard incident
2026-01-29- GLOBAL - Panda System Management new UI not operational
WatchGuard experienced a minor incident on January 29, 2026 affecting System Management Service:::GLOBE, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2026, 07:41 AM UTC
We're currently investigating reports of an issue with a third‑party service provider that is affecting the new System Management UI. The classic (old) UI remains fully operational, so customers requiring immediate access can switch from the new UI to the old one through this link: https://sm.pandasecurity.com/csm/profile Once we determine the impact and scale of these potential issues we'll post our next update in 30 minutes, if not sooner.
- identified Jan 29, 2026, 08:28 AM UTC
We continue to work closely with our third‑party provider to restore the service as quickly as possible. We will share our next update within the next 60 minutes
- identified Jan 29, 2026, 09:30 AM UTC
We continue to work with our third‑party provider on the issue affecting the new System Management UI. The investigation is still ongoing, and we apologize for the inconvenience and any impact this may have had on you or your customers. We will post our next update in one hour, or sooner if available.
- monitoring Jan 29, 2026, 10:17 AM UTC
Our third-party service provider has implemented a fix, and we are no longer experiencing issues with the new System Management UI. We will continue to monitor the situation to ensure full system stability. We will post our next update in 30 minutes, if not sooner.
- resolved Jan 29, 2026, 10:47 AM UTC
We are no longer experiencing issues withe the new System Management UI and this incident is now resolved. The services are operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.