WatchGuard incident

2026-01-30 - GLOBAL - WGC Login issues

Minor Resolved View vendor source →

WatchGuard experienced a minor incident on January 30, 2026 affecting Web UI Login:::AMER and Web UI Login:::EMEA and 1 more component, lasting 9h 54m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2026, 10:31 AM UTC
Resolved
Jan 30, 2026, 08:25 PM UTC
Duration
9h 54m
Detected by Pingoru
Jan 30, 2026, 10:31 AM UTC

Affected components

Web UI Login:::AMERWeb UI Login:::EMEAWeb UI Login:::APAC

Update timeline

  1. investigating Jan 30, 2026, 10:31 AM UTC

    We are currently experiencing issues affecting customer logins to the WatchGuard Cloud UI service. As a temporary workaround, customers can access the service by navigating directly to: https://cloud.watchguard.com We are actively investigating the scope and impact of the issue, and we will provide our next update within 30 minutes, or sooner if available.

  2. investigating Jan 30, 2026, 11:02 AM UTC

    We continue to work on the issue affecting customers logging into WatchGuard Cloud UI service. The issue is still under investigation, we apologize for the inconveniences and any impact this may have had on you or your customers. We'll post our next update in 1h, if not sooner.

  3. identified Jan 30, 2026, 11:57 AM UTC

    We’ve identified the issue and are in the process of implementing a fix. We’ll provide the next update as soon as we have additional details. Thank you for your patience.

  4. identified Jan 30, 2026, 03:50 PM UTC

    We are still working hard to resolve the login page loading issues. We will provide our next update in 3 hours, if not sooner. We encourage our customers to log in using cloud.watchguard.com instead of directly accessing a regional URL.

  5. identified Jan 30, 2026, 06:50 PM UTC

    We continue to work toward resolving the login page loading issues. Our teams remain actively engaged in fixing the issue. We will provide our next update within the next 2 hours, if not sooner. In the meantime, we encourage customers to log in using cloud.watchguard.com instead of directly accessing a regional URL.

  6. resolved Jan 30, 2026, 08:25 PM UTC

    We are no longer experiencing issues with WGC login and this incident is now resolved. The services are operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.