2026-02-03 - GLOBAL - Issues with New Product Activations

Update timeline

1. investigating Feb 03, 2026, 05:57 AM UTC

   We're investigating issues with new activation. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.

2. identified Feb 03, 2026, 06:59 AM UTC

   We continue to work on the issues with product activation and have identified the issue, related to a 3rd party provider. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.

3. monitoring Feb 03, 2026, 07:42 AM UTC

   We are no longer experiencing issues with product activation in WatchGuard Cloud, we continue monitoring the performance of the activation services. We remain engaged and continue to investigate this issue. We'll post our next update in 30 minutes, if not sooner.

4. resolved Feb 03, 2026, 08:13 AM UTC

   This incident has been resolved and the service is operating normally at this time. The issue was caused by problems with our third-party provider. Again, we apologize for any impact this may have had on you or your customers.