WatchGuard incident

2026-02-11 - GLOBAL - Activation Issues

Minor Resolved View vendor source →
Started
Feb 11, 2026, 07:42 AM UTC
Resolved
Feb 11, 2026, 09:08 AM UTC
Duration
1h 25m
Detected by Pingoru
Feb 11, 2026, 07:42 AM UTC

Affected components

Activations:::CORE

Update timeline

  1. investigating Feb 11, 2026, 07:42 AM UTC

    We're currently experiencing failures in our activation system. Once we determine the impact and scale of these potential issues we'll post our next update in 30m, if not sooner. Thanks for your patience.

  2. identified Feb 11, 2026, 08:27 AM UTC

    Our team is working hard on the activation issues and have identified the issue. Some customers are getting a message of unexpected error when they try to activate products.

  3. monitoring Feb 11, 2026, 08:37 AM UTC

    The team has implemented a fix and activation systems is returning to normal. We apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

  4. resolved Feb 11, 2026, 09:08 AM UTC

    We are no longer experiencing alerts on Activations service and this incident is now resolved. The service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.

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