WatchGuard incident

2026-03-16 - EMEA - AuthPoint Authentication service degradation

Minor Resolved View vendor source →
Started
Mar 16, 2026, 03:22 PM UTC
Resolved
Mar 16, 2026, 04:02 PM UTC
Duration
39m
Detected by Pingoru
Mar 16, 2026, 03:22 PM UTC

Affected components

RADIUS:::EMEASAML:::EMEALogon Agents:::EMEA

Update timeline

  1. investigating Mar 16, 2026, 03:22 PM UTC

    We're investigating alerts on AuthPoint Authentication service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.

  2. identified Mar 16, 2026, 03:32 PM UTC

    We continue to work on alerts on AuthPoint Authentication service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

  3. monitoring Mar 16, 2026, 03:45 PM UTC

    Our systems show on AuthPoint Authentication service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 60 minutes, if not sooner.

  4. resolved Mar 16, 2026, 04:02 PM UTC

    We are no longer experiencing alerts on AuthPoint Authentication service and this incident is now resolved. The service is operating normally at this time.

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