2026-03-31 - GLOBAL- Login Issues for SAML SSO Users

Update timeline

1. identified Mar 31, 2026, 07:53 AM UTC

   We are currently investigating reports of users experiencing issues when attempting to sign in to their WatchGuard accounts through the SAML SSO login flow. As a workaround, users can log in using their WatchGuard credentials until the issue is resolved. We'll post our next update in 1h, if not sooner.

2. identified Mar 31, 2026, 08:57 AM UTC

   We continue to work on the issue affecting logins through the SAML SSO login flow. We'll post our next update in 1h, if not sooner. Thanks for your patience.

3. identified Mar 31, 2026, 10:03 AM UTC

   Our teams have identified the issue and continue working to restore normal operations. We apologize for the inconveniences and any impact this may have had on you or your customers. We'll post our next update in 1h, if not sooner.

4. monitoring Mar 31, 2026, 11:05 AM UTC

   Our team has implemented a fix, and SAML SSO login to the Web UI is now functioning normally. We are continuing to monitor the system to ensure stability. While most SSO integrations will continue to work without any changes. We recommend updating your WatchGuard SAML metadata configuration in your Identity Provider (IdP) to ensure uninterrupted SSO login access. Please update the SAML metadata configuration at your end as configured during your initial SSO setup, by referring to the relevant integration guide for your IdP. WatchGuard Account SSO Integration with AuthPoint WatchGuard Account SSO Integration with Microsoft Entra ID WatchGuard Account SSO Integration with Auth0 WatchGuard Account SSO Integration with Duo and Active Directory WatchGuard Account SSO Integration with Okta We'll post our next update in 30 minutes, if not sooner.

5. resolved Mar 31, 2026, 11:35 AM UTC

   We are no longer experiencing issues with the SAML SSO login flow and this incident is now resolved. The service is operating normally at this time. However, if you are still experiencing issues with logging in, we suggest you review KB #000031400: Authentication error for MFA or SAML SSO login to WatchGuard Cloud. We apologize for the inconvenience and the impact this issue may have had on you or your customers.