2026-04-10 - Global - Account Creation

Update timeline

1. investigating Apr 10, 2026, 05:15 PM UTC

   We're investigating alerts while creating accounts via our public API. Once we determine the impact and scale of this issue, we'll post our next update in 30 minutes, if not sooner.

2. identified Apr 10, 2026, 05:24 PM UTC

   We continue to work on alerts while creating accounts via our public API, and have identified the issue. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

3. monitoring Apr 10, 2026, 06:24 PM UTC

   A fix is actively being deployed, and our systems are showing alerts while creating accounts via our public API are returning to normal, and we are monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

4. monitoring Apr 10, 2026, 06:52 PM UTC

   The fix is still actively being deployed and we continue to monitor. We'll post our next update in 30 minutes, if not sooner.

5. monitoring Apr 10, 2026, 07:16 PM UTC

   Our systems show alerts while creating accounts via our public API have returned to normal in all regions. We're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

6. resolved Apr 10, 2026, 07:40 PM UTC

   We are no longer experiencing issues while creating accounts via our public API, and this event is now resolved. The service is operating normally at this time.