2026-04-16 - Global - DNSWatch Reporting Performance Issue

Update timeline

1. identified Apr 16, 2026, 09:00 PM UTC

   We are currently experiencing performance issues affecting DNSWatch dashboards. Users may be experiencing slow loading reports and dashboard tiles. In some cases, timeouts may occur. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

2. identified Apr 16, 2026, 09:59 PM UTC

   We are still working hard to resolve this event. Please check back at April 17, 01:00 UTC for updates. Thanks for your patience.

3. identified Apr 17, 2026, 12:46 AM UTC

   We are still working hard to resolve this event. Please check back at April 17, 03:00 for updates. Thanks for your patience.

4. identified Apr 17, 2026, 02:57 AM UTC

   We are still working hard to resolve this event. Please check back at April 17, 07:00 UTC for updates. Thanks for your patience.

5. identified Apr 17, 2026, 07:02 AM UTC

   We are still working hard to resolve this event. Please check back at April 17, 13:00 UTC for updates. Thanks for your patience.

6. identified Apr 17, 2026, 12:59 PM UTC

   We are still working hard to resolve this event. Please check back at April 17, 19:00 UTC for updates. Thanks for your patience

7. identified Apr 17, 2026, 06:51 PM UTC

   We are still working hard to resolve this event. Please check back at April 18, 01:00 UTC for updates. Thanks for your patience.

8. identified Apr 18, 2026, 01:12 AM UTC

   We are still working hard to resolve this event. We have scaled up our infrastructure to improve performance and are continuing to make further optimizations. Please check back at April 18, 07:00 UTC for updates. Thanks for your patience.

9. identified Apr 18, 2026, 07:00 AM UTC

   We are still working to resolve this event. The team is currently deploying an optimization aimed at addressing the issue. We will share another update within the next two hours or sooner.

10. monitoring Apr 18, 2026, 07:30 AM UTC

    We have implemented a fix and are seeing DNSWatch dashboards operating normally again. Users should no longer experience slow loading times or timeouts. Our teams will continue monitoring closely, and if stability is maintained, we expect to close this incident within the next 30 minutes.

11. resolved Apr 18, 2026, 08:03 AM UTC

    The issue affecting DNSWatch dashboard performance has been fully resolved. The service is operating normally at this time.